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    A cornucopia of news, opinion, views, facts and quirky bits that need to be talked about. Join our community and join in the conversation on all matters aviation. The blog includes our weekly round-up of the bits of European aviation you may otherwise have missed – That Was The Week That Was

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Deplaning Airlines’ Reputations

Written by Aviation Advocacy on . Posted in TWTWTW

We have all seen the footage of Dr David Dao, bloodied by United’s out-sourced thugs, forcibly removed from a flight.  In one of their many attempts to divert blame, United made clear that the thugs were not their thugs they were airport security thugs, so that is OK.  Think about that.  United Airlines did not vet the men it let on-board to forcibly remove a passenger.  United’s CEO Oscar Munoz made his apologies – four of them, over 48 hours – until he eventually got it right.  Practice makes perfect, which is just as well, as United seems to be a customer-service-apology-generating machine.  Off-loaded children; dead rabbits: the hits keep coming.

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